Return & Refund

At Kinetic Nutrition, we want you to receive your order in proper condition. Please review the following policy before placing your order.

1. Return Window

  • Return requests must be raised within 2 days of delivery.

  • Returns are accepted only for eligible issues mentioned below.

  • Customers should contact us as soon as possible after receiving the order.

2. Eligible Reasons for Return

A return may be considered in the following situations:

  • Damaged Product: If the product is received damaged.

  • Duplicate Product: If a duplicate product is delivered due to an order or fulfilment error.

  • Other Verified Issues: Any other issue will be reviewed by Kinetic Nutrition on a case-by-case basis.

Customers may be required to provide clear photographs or videos of the product, packaging, and shipping label to help us verify the issue.

3. Product Seal & Quality Issues

For nutrition and food products, the product seal is important for maintaining product safety and quality.

If the product seal has been tampered with or opened, and you subsequently experience an issue related to taste, quality, texture, or any other product-related concern, the resolution will be provided by the respective product company's customer care/support team.

Kinetic Nutrition may assist the customer in connecting with the respective company where appropriate.

4. Non-Returnable Situations

Returns may not be accepted for:

  • Products that have been opened or used, except where specifically required due to a verified product issue.

  • Products with a seal that has been intentionally tampered with after delivery.

  • Taste preferences or personal dissatisfaction with the taste of an unopened product.

  • Issues reported after the 2-day return period.

  • Damage caused after delivery due to improper handling or storage by the customer.

5. Refunds

If a return is approved and a refund is applicable, the refund will be processed after the returned product is received and inspected.

The refund method and processing time may depend on the original payment method and payment service provider.

For COD orders, refund arrangements will be communicated separately by our customer support team.

6. Return Approval

All return requests are subject to verification and approval by Kinetic Nutrition.

We reserve the right to reject a return request if the reported issue does not meet the conditions of this policy.

7. How to Request a Return

To raise a return request, contact us within 2 days of delivery:

WhatsApp: 9263107264

Please provide your order number, reason for return, and clear photographs/videos of the product and packaging.

8. Contact Us

Kinetic Nutrition
WhatsApp: 9263107264
Website: kineticnutrition.store